Returns + Exchanges

 

As a general rule, returns are something we try to avoid. As a small business that performs all the manufacturing in-house, the time spent on the individual pieces is non-refundable in a way that differs from larger businesses. The benefit of an owner-operator business like AWN is that it enables us to produce items that are in some cases too complicated or time consuming for larger manufacturers; and hopefully at a reasonable cost.

That being said, we would hate for anyone to be less than satisfied with an AWN piece. We are more than happy to provide guidance that will aid with the decision making process. We have many design tools at our disposal.

Returns

We accept returns on certain items unless otherwise noted.

  • Please contact us within 5 days of receiving the item to be returned.

  • Made-To-Order: certain MTO items may not be returnable - please contact prior to purchasing.

  • Shipping costs will not be refunded.

Exchanges

We also accept exchanges in certain cases, however shipping costs will not be refunded. Please contact for more info.

Damaged Goods

A return/exchange is a 100% guaranteed if an item happens to arrive damaged.